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Access To Work (ATW)

We understand that acquiring and then maintaining a job, whether that be full time or part time can be difficult. Here at Complete Communication we aim to work with our clients to support them on their employment journey and provide them with a high-quality service whilst in employment.

What is Access to Work?

Aimed at supporting deaf and disabled people to take up and remain in work, Access to Work (ATW) is a government programme that offers supports based on your needs, which may include a grant to help cover costs of practical support in the workplace.

If the support that you require is unable to be covered by reasonable adjustments made by your employer, you may be able to get help from Access to Work.

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If the support that you require is unable to be covered by reasonable adjustments made by your employer, you may be able to get help from Access to Work.

Type of support available:

Examples of the kind of help available through us are:

  • A communicator
  • British Sign Language interpreter
  • Lipspeakers
  • Notetakers
  • Readers
  • A support worker
  • Job coach
  • Deaf awareness training
  • Disability awareness training for your colleagues

If the support you have been allocated isn’t listed here, do still get in touch as we may still be able to help.

Access to Work provides personalised support to deaf and disabled people who are:

  • in paid employment
  • about to start or return to a job.
  • self-employed
  • apprentices
  • trainees
  • supported interns
  • doing self-directed work experience
  • on Jobcentre plus promoted work trials
  • going to a job interview

Who can get help?

To be eligible for help from Access to Work you must:

  • have a disability, long-term health condition or a mental health condition that makes it difficult for you to complete your tasks at work
  • be aged 16 or over
  • live in England, Scotland or Wales – The system in Northern Ireland is different

About the support

All support available is offered by Access to Work based on your needs after an application has been finished and a workplace assessment is completed.

Here at Complete Communication we are able to provide a variety of services to those in receipt of an Access to Work grant. Whether you have been in the role for a while, or just starting a new job we are able to help.

What’s next?

If you believe that you are in need of support within your workplace that isn’t covered by reasonable adjustments from your employer, you will firstly need to apply to Access to Work. This can be done in several ways:

  • Online – https://www.gov.uk/access-to-work/apply
  • Telephone – 0800 121 7479
  • Textphone – 0800 121 7579
  • Text relay – 18001 then 0800 121 7479
  • British Sign Language (BSL) video relay service (More information available at link above)

What to expect from us?

  • Once we have received your initial contact, we’ll be in touch within one working day to take some additional information.
  • We’ll discuss with you the type of support you have been recommended and will let you know within three working days whether it is something that we are able to facilitate.
  • Once support has been confirmed, we will support you throughout your employment and ATW journey to make the process as smooth as possible.


Natasha Stone

Complete Communication are absolutely fantastic! I started my new remote job in November 2020 and contacted Complete Communication to see if they could provide me with a notetaker for my group meetings. They have done so much more than just that! They have supported me throughout my Access to Work application and are very knowledgeable about the process. They are always willing to adapt their notetaking style to suit my needs. They have also provided me with palantypist and lip-speaking support, which was brilliant. Emails are responded to very quickly and they are always so friendly! I’m so impressed by their service and am so grateful for their support with my remote working. I highly recommend Complete Communication! Thank you so much Daryl and Rhiannon!


Having an interpreter from Complete Communication has enabled me to be able to access training and have meetings with my manager and team. I not feel included and I understand what is happenong in my workplace.

Some of our amazing clients include