Our Story

Our beginnings

Welcome to Complete Communication Ltd!

Formed in 2019 at the dining room table of the two directors, a month before their first daughter was born and at the beginning of a pandemic, BUT that didn’t stop us!

By combining the knowledge of two experienced support professionals, we were able to ensure our clients receive the best service possible and always feel valued.

We aim to provide a friendly, bespoke, and most importantly, personable service for disabled and deaf people and the services which support them.

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Since our formation, we have grown significantly, expanding our reach nationwide and becoming known for providing quality. In 2023, we became part of The Inclusivity Group LTD, which brought our sister Companies, Complete Training and Complete Independence, all under one roof to create a wrap-around service offering to our clients.

Complete Communication provides a variety of services, from our outstanding Disabled Student Allowance support, Theatre and Performance Interpreting and Captioning, Apprentice Learning Support, Theatre Translation services and our Communication provision being that of BSL/English Interpreters, Communication Support Workers, Electronic and Manual Notetakers, Speech-to-Text Reporters, and more.

Take some time to check out our website or meet some the amazing team below or even better, get in touch with us.

 

Our values

Our vision

Our vision is for deaf and disabled people to live in a world where they feel equal and valued by society.

Our mission

Work with organisations, communication and support specialists to ensure deaf and disabled people can be equal and active members of society.

Our commitment to the wellbeing of our staff and supply chain

Established in 2004, Mindful Employer is a UK wide initiative run by Devon Partnership NHS Trust. The initiative aims to help empower employers to take a lead in supporting the mental wellbeing of their staff and aligns perfectly with our company ethos and goals.

To demonstrate our commitment to supporting the mental wellbeing of our team we have signed the ‘Charter for Employer Positive About Mental Health’ to publicly demonstrate our desire to support the mental health of our staff across the organisation.

All office staff are training to complete the Wellbeing Champion certification. A Wellbeing Champion is someone who, with training and support, voluntarily bring their ability to relate to people and their own life experience to transform health and well-being in their teams. They will help others to enjoy healthier lives by raising awareness of health and healthy choices, sharing health messages, removing barriers and creating supportive networks and environments.

We are a disability confident leader

As a company, we are passionate about promoting and ensuring that deaf and disabled people can have full access to all services they need and feel like a valued members of their community. This passion continues within our recruitment process, where we work to promote an inclusive workplace and strongly encourage applications from deaf and disabled applicants for any of our current and future roles. As of August 2021, at least 1/3 of our employees have declared they have a disability or a long-term health condition.
Our values and mission are an integral part of our company culture, whereby our staff and trusted partner’s mental health and wellbeing are core to us. As such, our team is always here to support you both professionally and personally. To find out more about working with us, click here.
To further demonstrate our commitment, we are a Disability Confident Leader and actively support other groups and organisations to make their services and recruitment processes accessible for all.

We truly believe in providing quality

As part of our drive to show our clients that we are committed to quality, we hold the International Standard Organisations (ISO) accreditation, ISO 9001 (quality management) and are currently working towards achieving our ICO27001 (information security). We have also achieved the Cyber Essentials quality mark, as part of our commitment to data management and security.

The Plymouth Charter

Complete Communication is proud to announce that we are now a Plymouth Charter signatory! The Plymouth Charter is a scheme to help Plymouth’s businesses commit to a fairer, greener future for Plymouth. ​

The Plymouth Charter wants to see Plymouth as a beautiful place to live and work, and Complete Communication are committed to creating a fairer and greener future for Plymouth!

Our team

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Daryl McMullan – Managing Director

Daryl is the Managing Director of the Inclusivity Group LTD, overseeing all companies within our group. He is also a qualified BSL/English interpreter (RSLI), Lipspeaker, NRCPD registered Electronic Notetaker and OCN London Accredited Notetaker, Theatre Captioner, Professional supervisor and a BSc (Hons) Psychology graduate (First class). 

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Along with the management team, he is responsible for ensuring that our clients receive the high-quality service they have come to expect.

He’s registered with the National Register of Communication Professionals working with Deaf and Deafblind People (NRCPD: 1016523) and has been working with the Deaf community since 2009 and became a fully qualified BSL/English Interpreter in 2015. Before working as a BSL/English Interpreter, Daryl worked as an Assistant Psychologist for the National Deaf CAMHS. 

Daryl is often found working on numerous projects simultaneously, preparing for at least three accessible theatre shows or festivals at once, and is rarely seen sitting still.

Daryl holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB), current Professional Indemnity Insurance and has current professional memberships with: 

  • Visual Language Professionals (VLP) – 0545 
  • The National Union of British Sign Language Interpreters (NUBSLI)​​ 
  • National Register of Communication Professionals working with Deaf and Deafblind People (NRCPD) – 1016523 
  • The Association of Notetaking professionals 
  • The Association of Lipspeakers 

Rhiannon Squance – Director

Rhiannon is a Finance Director and our Head of Notetaking at The Inclusivity Group.  She is an NRCPD registered Electronic Notetaker and OCN London Accredited Notetaker, as well as Manual Notetaker, and Theatre Captioner.

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She has extensive experience in working with Deaf, disabled and visually impaired students and professionals to enable them to engage in meetings, education and work environments.

Rhiannon is known for her amazing school cake recipe, which the team constantly request but rarely receives.

Holly Marsden – Office Manager

Holly joined us in 2020 as a Business Support Administrator. Since then, she has proven to be an extremely vital member of the team and has quickly moved up within the ranks to now recently becoming part of our Senior Management team as our Office Manager, working across all the companies that form The Inclusivity Group.

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This is a key role in managing our client’s experiences, reviewing the services we provide and managing both our internal and external staffing. Holly oversees the support provision for all of our Disabled Student Allowance, Access to Work and all general bookings – along with our training courses. She also supports the team – answering the many questions that get thrown at her throughout the day and always lending a supportive ear.

When not living and breathing The Inclusivity Group, she is often found watching The Vampire Diaries for the 11th time in a row or booking her next concert!

Holly holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and is also an NRCPD registered Electronic Notetaker and OCN London Accredited Notetaker. She is also one of our well-being champions, who brings her ability to relate to people and their own life experiences to transform health and well-being in the team.

Holly is also a qualified Mental Health First Aider.

Siobhan England – Client Experience Coordinator and Team Leader

Siobhan joined our growing team to enable us to continue to provide the best quality of service to our clients that they have come to expect. In addition to being part of our bookings team, she is also an NRCPD registered Electronic Notetaker and OCN London Accredited Notetaker and Theatre Captioner. Siobhan is also a joyful ray of sunshine even on rainy days!

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She plays a key role within our bookings team to help us manage our clients’ experiences and allocate our resources effectively. A day in the life of Siobhan will consist of ensuring that support is in place for every one of our clients, ensuring that the team are supported with their roles, responsibilities and daily administrative tasks, as well as choosing the funniest GIFs to send the team daily!

Kelsie Thomas – Personal Assistant to Managing Director

Kelsie is the Personal Assistant for our Managing Director, working across all the companies that form The Inclusivity Group. She works tirelessly to support our management team within their roles to support our clients, develop services and manage ongoing projects.

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In addition to this, she is known for ensuring that Daryl is kept in check and takes great pleasure in bossing him around.

She also takes a particular interest in recruitment and is a welcoming first point of contact for our potential new starters.

Kelsie is a qualified Electronic and manual Notetaker, and Wellbeing Champion and holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB). She has been trained in all aspects of our business and clients.

Jess Fitzgerald – Business Support Administrator

Jess has recently joined the team to assist with the administration team and deliver excellent Electronic Notetaking support to our clients. Jess works primarily with our sister company, Complete Independence, although she has been trained across all aspects of the business so expect to hear from her from time to time! 

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She is also our newest team member! She is currently training to be an Electronic Notetaker so she can deliver excellent support services directly to our clients. Jess holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and is being trained in all aspects of our business and clients.

Sydney Preston – Finance and Business Support Administrator

Sydney has recently joined us to assist both the Finance and Accounts and Bookings teams to continue to provide outstanding service directly to our clients. She is also our newest team member!

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In addition to this, he is currently training to be an Electronic Notetaker in order to be able to support some of our clients directly.

Sydney holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and is being trained in all aspects of our business and clients.

Tracy McMullan – Finance and Accounts Administrator

Tracy is a vital part of our Finance Team and supports our clients directly in various settings. Her keen eye for detail and humour are vital to the smooth running of our office.

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She is also an Electronic Notetaker and Theatre Captioner, and works directly with our clients and has a keen interest in baking for our team, flower arranging and is the founder of the 11 am and 3 pm office tea run.

Tracy holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and has been trained in all aspects of our business and clients. 

Tracy is also a qualified Mental Health First Aider.

Jasper Ross – Finance Team Leader

Jasper assists our Finance and Accounts team to provide outstanding service directly to our clients. In addition to this, they are a qualified Electronic Notetaker.

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Jasper holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and is being trained in all aspects of our business and clients.

Their words typed per minute is only beaten by their words spoken per minute.

Shannon Griffin – Finance and Accounts Administrator

Shannon has recently joined us to assist the Finance and Accounts team continue to provide outstanding service directly to our clients.

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In addition to this, she is currently training to be an Electronic Notetaker in order to be able to support some of our clients directly.

Shannon holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and is being trained in all aspects of our business and clients.

Phenyo Shianyana – Finance and Accounts Administrator

Phenyo joined us to assist the Finance and Accounts team continue to provide outstanding service directly to our clients. He is also our newest team member!

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In addition to this, he is currently training to be an Electronic Notetaker in order to be able to support some of our clients directly.

Phenyo holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and is being trained in all aspects of our business and clients.

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Trish Wright – Registered British Sign Language/English Interpreter

Trish joins our team, having worked with us as one of our trusted partners for over a year.

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She works with many of our clients to make their educational and workplace experience as equitable as possible. Trish has a passion for theatre and performance interpreting and can always been seen wearing something purple.

Trish holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and is registered with NRCPD. She is also a qualified level 6 BSL/English interpreter and an NRCPD registered Electronic Notetaker and OCN London Accredited Notetaker.

Rachel McMullan – Business Support Assistant and Support Worker

Rachel joined our team to support our clients directly within education, workplace and social settings. 

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She has years of experience supporting clients within a variety of settings and works tirelessly to ensure that they continue to receive the best quality of service possible. 

In addition to her passion for clients’ wellbeing, she cares endlessly about her family and small dog, Sid.

Rachel holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and is being trained in all aspects of our business and clients. 

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Milo and Reggie – Investors

As investors from the start, both Milo and Reggie have the role of keeping us all in high spirits, healthy and distract us from working at all costs. 

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Milo is a therapy dog, and Reggie is a hyper dog, and together they are a force to be reckoned with! 

Both dogs are happy to accompany us on any booking made with Complete Communication LTD. 

Get in touch

Discuss our captioning service with a member of the team today

The team having fun together

We are proud sponsors of

At The Inclusivity Group, we strongly believe in giving back to the communities that we work within to make a difference and enrich people’s lives. We do this by providing pro-bono or heavily discounted service provisions and continually offering support and consultancy services, alongside sponsoring various charities, community groups and events. Below are some of the beneficiaries of our support over the last 12 months.

Reviews

Sharon Saunders, Deaf Access and Inclusion Worker

“I have worked with Daryl within a variety of settings, including education setting for nearly five years. Daryl always delivered professional and highly skilled BSL/English interpretation.

He has also consistently provided high quality spoken English to match both my professional standing and to match the needs of the clients I work with (I have been told this by hearing clients and colleagues).

Billie Snowden, BSL/English Interpreter

“The session was BEAUTIFUL! There was an entire Deaf community there, at least 8-10 BSL users, who’d been involved in one of the art projects. The event was incredibly inclusive, and I was so well looked after. It was the most lovely evening – a triumph I’d say!”

Beverly George - Teacher of the Deaf, Acting Co-ordinator Hearing Support Centre

“I have known Daryl in both educational and religious settings and have found him to be utterly professional, sensitive to the needs of the client and setting, whilst ensuring their needs are met and communication is naturally facilitated.

He has outstanding BSL skills and extensive experience of working with a variety of education professionals.

Ruby Starheart, Exeter Royal Academy for the Deaf

“Daryl helped us out at the last minute for our Open Day to interpret both for staff and students.  He was very professional, co-interpreting alongside a second interpreter and ensuring that formal and informal communications were well attended to. 

Daryl is friendly and was happy to help out wherever needed on a busy day.  Daryl did a brilliant job and I would definitely recommend him.  Thank you, Daryl.”

Mandy Barrett, Communication Support Worker

“Consummate professional and an absolute pleasure to work with. Skilled at working with challenging clients, providing humour when needed and excellent cake baking skills. Highly recommend working with Daryl! I would have no hesitation in recommending Mr McMullan.”

Laura Denning, Artist and researcher

“Without a doubt YOU (Daryl) are a major reason why last night went so well! I can’t thank you enough – you put us all, me included, at our ease, and your management of the rehearsal (in easy bites) was perfect. I learned so much as well, above and beyond the signing of the poem. I have already had feedback for choir members eager to sign your praises…… “

Caroline Page, Sensory Solutions Manager

“We regularly work with Daryl for our interpreting needs and find him extremely professional. He is always really quick to respond to booking enquiries and willing to discuss and accommodate our requirements. At events he is always friendly and approachable which helps ensure our events are a success”

Claire Nannelli, Higher Education Student

“I first met Daryl as he was the interpreter for my college interviews and he also was my interpreter for my course that started in November 2014. I find Daryl to be a very professional interpreter.

He also always make sure my course going smoothly and has given me lots of confident to do my coursework.  I am also pleased with his signing, as it is very clear and also he very deaf aware”

Stephanie Aindow, Freelance BSL/English Interpreter

“I’ve worked with Daryl in a range of settings, from big top tents to a climbing wall! As an interpreter, no matter what the situation he remains calm, collected and highly skilled.

As a co-worker he offers reliability, support and most of all a great work ethic. Always a pleasure to be around”

Amanda Gilbert, Freelance Illustrator

“Daryl supported me whilst I was completing my BA Illustration degree. In this time I have not only seen the development of Daryl’s signing ability to become a competent signer within the higher education sector but also been impressed with his professionalism and ability to ensure that the needs of the student and the course are being met. 

Darren Valentine, Chairman of Charity Trustee

“Daryl has worked with both myself and Blake Lodge (Plymouth Deaf Association) for the last two years as both a Communication Support Worker (BSL) and BSL/English interpreter.

He has worked and interpreted in a variety of settings, such as staff training, general meetings, AGM’s, as well as providing office support with reference to phone calls, document translation, etc.

Khalid Ashraf, Onscreen Presenter at ITV

“Daryl has always shown quality, enthusiasm, patience, friendliness and professionalism within his interpreting work, which are the reasons why I chose him to provide BSL/English Interpreting support. He is one of the rare breeds of interpreters who are easy to work with.

I would definitely recommend working with him since he has shown a strong passion to interpret which was demonstrated during our summer festival in July – August.”

Some of our amazing clients

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