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Our Story

Our beginnings

Complete Communication Ltd was formed in 2019 from the rebrand and merger of two long-standing specialist communication businesses. By bringing these two businesses together, we have doubled the knowledge and experience to ensure we provide our customers with the best service possible.

We aim to provide friendly, cost-effective communication, education and language specialist services for disabled, deaf people and the services which support them.

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Complete Communication provides a variety of services, from our outstanding Disabled Student Allowance support, our Apprentice Learning Support, our Communication provision being that of BSL/English Interpreters, Communication Support Workers, Electronic and Manual Notetakers, Speech-to-Text-Reporters and more. We also run a variety of online training courses and face-to-face awareness courses nationwide, from Deaf and disability awareness to theatre access and mental health self-care!

Our values

Our vision

Our vision is for deaf and disabled people to live in a world where they feel equal and valued by society.

Our mission

Work with organisations, communication and support specialists to ensure deaf and disabled people can be equal and active members of society.

Our commitment to the wellbeing of our staff and supply chain

Established in 2004, Mindful Employer is a UK wide initiative run by Devon Partnership NHS Trust. The initiative aims to help empower employers to take a lead in supporting the mental wellbeing of their staff and aligns perfectly with our company ethos and goals.

To demonstrate our commitment to supporting the mental wellbeing of our team we have signed the ‘Charter for Employer Positive About Mental Health’ to publicly demonstrate our desire to support the mental health of our staff across the organisation.

All office staff are training to complete the Wellbeing Champion certification. A Wellbeing Champion is someone who, with training and support, voluntarily bring their ability to relate to people and their own life experience to transform health and well-being in their teams. They will help others to enjoy healthier lives by raising awareness of health and healthy choices, sharing health messages, removing barriers and creating supportive networks and environments.

We are a disability confident leader

As a company, we are passionate about promoting and ensuring that deaf and disabled people can have full access to all services they need and feel like a valued members of their community. This passion continues within our recruitment process, where we work to promote an inclusive workplace and strongly encourage applications from deaf and disabled applicants for any of our current and future roles. As of August 2021, at least 1/3 of our employees have declared they have a disability or a long-term health condition.
Our values and mission are an integral part of our company culture, whereby our staff and trusted partner’s mental health and wellbeing are core to us. As such, our team is always here to support you both professionally and personally. To find out more about working with us, click here.
To further demonstrate our commitment, we are a Disability Confident Leader and actively support other groups and organisations to make their services and recruitment processes accessible for all.

We truly believe in providing quality

As part of our drive to show our clients that we are committed to quality, we hold the International Standard Organisations (ISO) accreditation, ISO 9001 (quality management) and are currently working towards achieving our ICO27001 (information security). We have also achieved the Cyber Essentials quality mark, as part of our commitment to data management and security.

The Plymouth Charter

Complete Communication is proud to announce that we are now a Plymouth Charter signatory! The Plymouth Charter is a scheme to help Plymouth’s businesses commit to a fairer, greener future for Plymouth. ​

The Plymouth Charter wants to see Plymouth as a beautiful place to live and work, and Complete Communication are committed to creating a fairer and greener future for Plymouth!

Our team

Daryl McMullan – Managing Director

Daryl is a qualified BSL/English interpreter (RSLI), Lipspeaker, Electronic notetaker, Professional supervisor and a BSc (Hons) Psychology graduate (First class).

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Along with the management team, he is responsible for ensuring that our clients receive the high-quality service they have come to expect.

He’s registered with the National Register of Communication Professionals working with Deaf and Deafblind People (NRCPD: 1016523) and has been working with the Deaf community since 2009 and became a fully qualified BSL/English Interpreter in 2015. Before working as a BSL/English Interpreter, Daryl worked as an Assistant Psychologist for the National Deaf CAMHS.

Daryl is often found working on numerous projects simultaneously and is rarely seen sitting still.

Daryl holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB), current Professional Indemnity Insurance and has current professional memberships with:

  • Visual Language Professionals (VLP) – 0545
  • The National Union of British Sign Language Interpreters (NUBSLI)​​
  • National Register of Communication Professionals working with Deaf and Deafblind People (NRCPD) – 1016523
  • The Association of Notetaking professionals
  • The Association of Lipspeakers

    Rhiannon Squance – Director

    Rhiannon is a Finance Director and our Head of Notetaking at Complete Communication. She is a qualified Electronic and manual notetaker based in Plymouth, covering Devon and Cornwall.

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    She has extensive experience in working with Deaf, disabled and visually impaired students and professionals to enable them to engage in meetings, education and work environments.

    Rhiannon is known for her amazing school cake recipe, which the team constantly request but rarely receives.

    Holly Marsden – Client Experience Co-Ordinator

    Holly has proven to be a vital part of our team. She is responsible for the overall experience of our clients and manages our outstanding Disabled Student Allowance and non-medical Helper provision.

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    She also has the responsibility of managing the diaries of our internal and external support professionals whilst keeping our investors happy with plenty of treats and cuddles.

    When not living and breathing Complete Communication, she is often seen at festivals, events or on a flight to somewhere new.

    Holly holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and is also a qualified Electronic Notetaker. She is now one of our well-being champions, who brings her ability to relate to people and their own life experiences to transform health and well-being in the team.

    Molli Hallett – PA to Managing Director

    Molli joined our team to assist our Managing Director and human resources department to ensure everything runs smoothly. She prides herself on ensuring that our clients receive the best level of service.

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    When she isn’t running after the MD you’ll find her lying in the rain covered in crystals! Molli holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and has been trained in all aspects of our business and clients. She is one of our well-being champions, ensuring that all of our team is supported.

    Siobhan England – Business Support Administrator

    Siobhan joined our growing team to enable us to continue to provide the best quality of service to our clients that they have come to expect. In addition to being part of our bookings team, she is also a qualified Electronic Notetaker, and she is also a joyful ray of sunshine even on the rainy days!

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    Siobhan holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and has been trained in all aspects of our business and clients.

    Neve Holland – Business Support Administrator

    Neve joined our growing team to support us in meeting the needs of our ever-growing client base, and to ensure that they continue to receive the best quality of service possible. In addition to being part of our bookings team, she also works within our finance and social media team.

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    In addition to the above, Neve is a qualified Electronic Notetaker and is our go to person for meal advice, giving herself the title of the office foodie!

    Neve holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and has been trained in all aspects of our business and clients. She is one of our well-being champions, ensuring that all of our team is supported.

    Lucy Harrington – Business Support Administrator

    Lucy is a key part of our bookings team, who works tirelessly to ensure that our clients receive the best level of service each time. As well as becoming a part of the booking team, she is also training to become an Electronic Notetaker to work directly with our clients.

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    Lucy travels more than anyone to be part of our team and is always the first person to have her slippers on in the office.

    Lucy holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and is being trained in all aspects of our business and clients.

    Tracy McMullan – Finance and Accounts Administrator and Senior Support Worker

    Tracy is a vital part of our Finance Team and supports our clients directly in various settings. Her keen eye for detail and humour are vital to the smooth running of our office.

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    She is currently training to become an Electronic Notetaker to work directly with our clients and has a keen interest in baking for our team, flower arranging and is the founder of the 11 am and 3 pm office tea run.

    Tracy holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and has been trained in all aspects of our business and clients.

    Marcus Ross – Finance and Accounts Administrator

    Marcus assists our Finance and Accounts team to provide an outstanding service directly to our clients. In addition to this, he is currently training to become an Electronic Notetaker.

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    Marcus holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and is being trained in all aspects of our business and clients.

    His words typed per minute is only beaten by his words spoken per minute.

    Sharon Saunders – Deaf and Disability Awareness Teacher

    Sharon is part of our outstanding teaching team and specialises in providing our clients with Deaf and Disability awareness training.

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    Sharon brings a wealth of experience to the team and has proven to be a hit with our clients.

    Sharon is known for being a warm and kind soul and is never far from a cup of peppermint tea. Sharon holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB).

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    Trish Wright – Trainee British Sign Language/English Interpreter

    Trish joins our team, having worked with us as one of our trusted partners for over a year.

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    She works with many of our clients to make their educational and workplace experience as equitable as possible. Trish has a passion for theatre and performance interpreting and can always been seen wearing something purple.

    Trish holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and is registered with NRCPD. She is currently completing her Interpreter training and is being supervised by our lead Interpreter and training provider.

    Rachel McMullan – Support Worker

    Rachel joined our team to support our clients directly within education, workplace and social settings.

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    She has years of experience supporting clients within a variety of settings and works tirelessly to ensure that they continue to receive the best quality of service possible.

    In addition to her passion for clients’ wellbeing, she cares endlessly about her family and small dog, Sid.

    Rachel holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and is being trained in all aspects of our business and clients.

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    Milo and Reggie – Investors

    As investors from the start, both Milo and Reggie have the role of keeping us all in high spirits, healthy and distract us from working at all costs.

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    Milo is a therapy dog, and Reggie is a hyper dog, and together they are a force to be reckoned with!

    Both dogs are happy to accompany us on any booking made with Complete Communication LTD.

    Reviews

    Sharon Saunders, Deaf Access and Inclusion Worker

    “I have worked with Daryl within a variety of settings, including education setting for nearly five years. Daryl always delivered professional and highly skilled BSL/English interpretation.

    He has also consistently provided high quality spoken English to match both my professional standing and to match the needs of the clients I work with (I have been told this by hearing clients and colleagues).

    Lynn Elson, Community project lead, trustee, Charity Trustee

    “I have worked with Daryl as part of our team and as BSL/English interpreter over 1 and half years and have consistently found him to be an important resource for expanding our Deaf Community Project at Plymouth Deaf Association with talented people.

    He is tenacious and hard working to ensure our work is completed promptly and with a successful conclusion. Daryl is also a good communicator and keeps our team informed of the progress and he is always appreciated and praised for his work.”

    Beverly George - Teacher of the Deaf, Acting Co-ordinator Hearing Support Centre

    “I have known Daryl in both educational and religious settings and have found him to be utterly professional, sensitive to the needs of the client and setting, whilst ensuring their needs are met and communication is naturally facilitated.

    He has outstanding BSL skills and extensive experience of working with a variety of education professionals.

    Ruby Starheart, Exeter Royal Academy for the Deaf

    “Daryl helped us out at the last minute for our Open Day to interpret both for staff and students. He was very professional, co-interpreting alongside a second interpreter and ensuring that formal and informal communications were well attended to.

    Daryl is friendly and was happy to help out wherever needed on a busy day. Daryl did a brilliant job and I would definitely recommend him. Thank you, Daryl.”

    Mandy Barrett, Communication Support Worker

    “Consummate professional and an absolute pleasure to work with. Skilled at working with challenging clients, providing humour when needed and excellent cake baking skills. Highly recommend working with Daryl! I would have no hesitation in recommending Mr McMullan.”

    Laura Denning, Artist and researcher

    “Without a doubt YOU (Daryl) are a major reason why last night went so well! I can’t thank you enough – you put us all, me included, at our ease, and your management of the rehearsal (in easy bites) was perfect. I learned so much as well, above and beyond the signing of the poem. I have already had feedback for choir members eager to sign your praises…… “

    Caroline Page, Sensory Solutions Manager

    “We regularly work with Daryl for our interpreting needs and find him extremely professional. He is always really quick to respond to booking enquiries and willing to discuss and accommodate our requirements. At events he is always friendly and approachable which helps ensure our events are a success”

    Claire Nannelli, Higher Education Student

    “I first met Daryl as he was the interpreter for my college interviews and he also was my interpreter for my course that started in November 2014. I find Daryl to be a very professional interpreter.

    He also always make sure my course going smoothly and has given me lots of confident to do my coursework. I am also pleased with his signing, as it is very clear and also he very deaf aware”

    Stephanie Aindow, Freelance BSL/English Interpreter

    “I’ve worked with Daryl in a range of settings, from big top tents to a climbing wall! As an interpreter, no matter what the situation he remains calm, collected and highly skilled.

    As a co-worker he offers reliability, support and most of all a great work ethic. Always a pleasure to be around”

    Amanda Gilbert, Freelance Illustrator

    “Daryl supported me whilst I was completing my BA Illustration degree. In this time I have not only seen the development of Daryl’s signing ability to become a competent signer within the higher education sector but also been impressed with his professionalism and ability to ensure that the needs of the student and the course are being met.

    Darren Valentine, Chairman of Charity Trustee

    “Daryl has worked with both myself and Blake Lodge (Plymouth Deaf Association) for the last two years as both a Communication Support Worker (BSL) and BSL/English interpreter.

    He has worked and interpreted in a variety of settings, such as staff training, general meetings, AGM’s, as well as providing office support with reference to phone calls, document translation, etc.

    Khalid Ashraf, Onscreen Presenter at ITV

    “Daryl has always shown quality, enthusiasm, patience, friendliness and professionalism within his interpreting work, which are the reasons why I chose him to provide BSL/English Interpreting support. He is one of the rare breeds of interpreters who are easy to work with.

    I would definitely recommend working with him since he has shown a strong passion to interpret which was demonstrated during our summer festival in July – August.”

    Some of our amazing clients

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