Our Story
Our beginnings
Welcome to Complete Communication Ltd!
Formed in 2019 at the dining room table of the two directors, a month before their first daughter was born and at the beginning of a pandemic, BUT that didn’t stop us!
By combining the knowledge of two experienced support professionals, we were able to ensure our clients receive the best service possible and always feel valued.
We aim to provide a friendly, bespoke, and most importantly, personable service for disabled and deaf people and the services which support them.
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Since our formation, we have grown significantly, expanding our reach nationwide and becoming known for providing quality. In 2023, we became part of The Inclusivity Group LTD, which brought our sister Companies, Complete Training and Complete Independence, all under one roof to create a wrap-around service offering to our clients.
Complete Communication provides a variety of services, from our outstanding Disabled Student Allowance support, Theatre and Performance Interpreting and Captioning, Apprentice Learning Support, Theatre Translation services and our Communication provision being that of BSL/English Interpreters, Communication Support Workers, Electronic and Manual Notetakers, Speech-to-Text Reporters, and more.
Take some time to check out our website or meet some the amazing team below or even better, get in touch with us.
Our values
Our commitment to the wellbeing of our staff and supply chain
Established in 2004, Mindful Employer is a UK wide initiative run by Devon Partnership NHS Trust. The initiative aims to help empower employers to take a lead in supporting the mental wellbeing of their staff and aligns perfectly with our company ethos and goals.
To demonstrate our commitment to supporting the mental wellbeing of our team we have signed the ‘Charter for Employer Positive About Mental Health’ to publicly demonstrate our desire to support the mental health of our staff across the organisation.
All office staff are training to complete the Wellbeing Champion certification. A Wellbeing Champion is someone who, with training and support, voluntarily bring their ability to relate to people and their own life experience to transform health and well-being in their teams. They will help others to enjoy healthier lives by raising awareness of health and healthy choices, sharing health messages, removing barriers and creating supportive networks and environments.
We are a disability confident leader
We truly believe in providing quality
The Plymouth Charter
Complete Communication is proud to announce that we are now a Plymouth Charter signatory! The Plymouth Charter is a scheme to help Plymouth’s businesses commit to a fairer, greener future for Plymouth.
The Plymouth Charter wants to see Plymouth as a beautiful place to live and work, and Complete Communication are committed to creating a fairer and greener future for Plymouth!
Our team
Daryl McMullan – Managing Director
Daryl is the Managing Director of the Inclusivity Group LTD, overseeing all companies within our group. He is also a qualified BSL/English interpreter (RSLI), Lipspeaker, NRCPD registered Electronic Notetaker and OCN London Accredited Notetaker, Theatre Captioner, Professional supervisor and a BSc (Hons) Psychology graduate (First class).
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Along with the management team, he is responsible for ensuring that our clients receive the high-quality service they have come to expect.
He’s registered with the National Register of Communication Professionals working with Deaf and Deafblind People (NRCPD: 1016523) and has been working with the Deaf community since 2009 and became a fully qualified BSL/English Interpreter in 2015. Before working as a BSL/English Interpreter, Daryl worked as an Assistant Psychologist for the National Deaf CAMHS.
Daryl is often found working on numerous projects simultaneously, preparing for at least three accessible theatre shows or festivals at once, and is rarely seen sitting still.
Daryl holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB), current Professional Indemnity Insurance and has current professional memberships with:
- Visual Language Professionals (VLP) – 0545
- The National Union of British Sign Language Interpreters (NUBSLI)
- National Register of Communication Professionals working with Deaf and Deafblind People (NRCPD) – 1016523
- The Association of Notetaking professionals
- The Association of Lipspeakers
Rhiannon Squance – Director
Rhiannon is a Finance Director and our Head of Notetaking at The Inclusivity Group. She is an NRCPD registered Electronic Notetaker and OCN London Accredited Notetaker, as well as Manual Notetaker, and Theatre Captioner.
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She has extensive experience in working with Deaf, disabled and visually impaired students and professionals to enable them to engage in meetings, education and work environments.
Rhiannon is known for her amazing school cake recipe, which the team constantly request but rarely receives.
Holly Marsden – Office Manager
Holly joined us in 2020 as a Business Support Administrator. Since then, she has proven to be an extremely vital member of the team and has quickly moved up within the ranks to now recently becoming part of our Senior Management team as our Office Manager, working across all the companies that form The Inclusivity Group.
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This is a key role in managing our client’s experiences, reviewing the services we provide and managing both our internal and external staffing. Holly oversees the support provision for all of our Disabled Student Allowance, Access to Work and all general bookings – along with our training courses. She also supports the team – answering the many questions that get thrown at her throughout the day and always lending a supportive ear.
When not living and breathing The Inclusivity Group, she is often found watching The Vampire Diaries for the 11th time in a row or booking her next concert!
Holly holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and is also an NRCPD registered Electronic Notetaker and OCN London Accredited Notetaker. She is also one of our well-being champions, who brings her ability to relate to people and their own life experiences to transform health and well-being in the team.
Holly is also a qualified Mental Health First Aider.
Siobhan England – Client Experience Coordinator and Team Leader
Siobhan joined our growing team to enable us to continue to provide the best quality of service to our clients that they have come to expect. In addition to being part of our bookings team, she is also an NRCPD registered Electronic Notetaker and OCN London Accredited Notetaker and Theatre Captioner. Siobhan is also a joyful ray of sunshine even on rainy days!
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She plays a key role within our bookings team to help us manage our clients’ experiences and allocate our resources effectively. A day in the life of Siobhan will consist of ensuring that support is in place for every one of our clients, ensuring that the team are supported with their roles, responsibilities and daily administrative tasks, as well as choosing the funniest GIFs to send the team daily!
Kelsie Thomas – Personal Assistant to Managing Director
Kelsie is the Personal Assistant for our Managing Director, working across all the companies that form The Inclusivity Group. She works tirelessly to support our management team within their roles to support our clients, develop services and manage ongoing projects.
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In addition to this, she is known for ensuring that Daryl is kept in check and takes great pleasure in bossing him around.
She also takes a particular interest in recruitment and is a welcoming first point of contact for our potential new starters.
Kelsie is a qualified Electronic and manual Notetaker, and Wellbeing Champion and holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB). She has been trained in all aspects of our business and clients.
Jess Fitzgerald – Business Support Administrator
Jess has recently joined the team to assist with the administration team and deliver excellent Electronic Notetaking support to our clients. Jess works primarily with our sister company, Complete Independence, although she has been trained across all aspects of the business so expect to hear from her from time to time!
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She is also our newest team member! She is currently training to be an Electronic Notetaker so she can deliver excellent support services directly to our clients. Jess holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and is being trained in all aspects of our business and clients.
Sydney Preston – Finance and Business Support Administrator
Sydney has recently joined us to assist both the Finance and Accounts and Bookings teams to continue to provide outstanding service directly to our clients. She is also our newest team member!
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In addition to this, he is currently training to be an Electronic Notetaker in order to be able to support some of our clients directly.
Sydney holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and is being trained in all aspects of our business and clients.
Tracy McMullan – Finance and Accounts Administrator
Tracy is a vital part of our Finance Team and supports our clients directly in various settings. Her keen eye for detail and humour are vital to the smooth running of our office.
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She is also an Electronic Notetaker and Theatre Captioner, and works directly with our clients and has a keen interest in baking for our team, flower arranging and is the founder of the 11 am and 3 pm office tea run.
Tracy holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and has been trained in all aspects of our business and clients.
Tracy is also a qualified Mental Health First Aider.
Jasper Ross – Finance Team Leader
Jasper assists our Finance and Accounts team to provide outstanding service directly to our clients. In addition to this, they are a qualified Electronic Notetaker.
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Jasper holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and is being trained in all aspects of our business and clients.
Their words typed per minute is only beaten by their words spoken per minute.
Shannon Griffin – Finance and Accounts Administrator
Shannon has recently joined us to assist the Finance and Accounts team continue to provide outstanding service directly to our clients.
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In addition to this, she is currently training to be an Electronic Notetaker in order to be able to support some of our clients directly.
Shannon holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and is being trained in all aspects of our business and clients.
Phenyo Shianyana – Finance and Accounts Administrator
Phenyo joined us to assist the Finance and Accounts team continue to provide outstanding service directly to our clients. He is also our newest team member!
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In addition to this, he is currently training to be an Electronic Notetaker in order to be able to support some of our clients directly.
Phenyo holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and is being trained in all aspects of our business and clients.
Trish Wright – Registered British Sign Language/English Interpreter
Trish joins our team, having worked with us as one of our trusted partners for over a year.
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She works with many of our clients to make their educational and workplace experience as equitable as possible. Trish has a passion for theatre and performance interpreting and can always been seen wearing something purple.
Trish holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and is registered with NRCPD. She is also a qualified level 6 BSL/English interpreter and an NRCPD registered Electronic Notetaker and OCN London Accredited Notetaker.
Rachel McMullan – Business Support Assistant and Support Worker
Rachel joined our team to support our clients directly within education, workplace and social settings.
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She has years of experience supporting clients within a variety of settings and works tirelessly to ensure that they continue to receive the best quality of service possible.
In addition to her passion for clients’ wellbeing, she cares endlessly about her family and small dog, Sid.
Rachel holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB) and is being trained in all aspects of our business and clients.
Milo and Reggie – Investors
As investors from the start, both Milo and Reggie have the role of keeping us all in high spirits, healthy and distract us from working at all costs.
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Milo is a therapy dog, and Reggie is a hyper dog, and together they are a force to be reckoned with!
Both dogs are happy to accompany us on any booking made with Complete Communication LTD.
Get in touch
Discuss our captioning service with a member of the team today
The team having fun together
We are proud sponsors of
At The Inclusivity Group, we strongly believe in giving back to the communities that we work within to make a difference and enrich people’s lives. We do this by providing pro-bono or heavily discounted service provisions and continually offering support and consultancy services, alongside sponsoring various charities, community groups and events. Below are some of the beneficiaries of our support over the last 12 months.
Reviews
Some of our amazing clients
Contact
Unit D4, Phase 4
Plymouth Science Park
18 Davy Road
PL6 8BX
T: 01752289776
E: contactus@completecommsltd.com
Out of hours: 07714013500
The Inclusivity Group
Complete Communication
Complete Training
Complete Independence
Complete Communication is part of The Inclusivity Group LTD