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Disabled Student
Allowance (DSA)

Educational Support Services

We know that deciding and moving to university or college can be an exciting and stressful time. At Complete Communication, we aim to make this transition as smooth as possible. We have years of experience in providing educational support (Non-medical helpers) via Disabled Student Allowance (DSA) to support Deaf and disabled students to be able to access education and workplace settings. We pride ourselves on ensuring the support we provide matches with the students and course needs. We are also a member of the Association of Non-manual helper providers.

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What we do:

We spend time to ensure that support is tailored to your needs and course requirements Monitor all academic support to ensure DSA funding or equivalent is not exceeded. Provide consistent support and support professionals throughout your education and employment journey​. We can assist with getting set up with DSA.

Student support offered via DSA:

  • Library Support Assistant
  • Reader​
  • ​Scribe
  • Workshop/Laboratory Assistant
  • Sighted Guide
  • Proof Reader/Text Checker
  • Study Assistants
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  • Exam Support Worker
  • Mobility Trainer
  • Manual Notetaker
  • Specialist Notetaker (Deaf/Hard of Hearing students) including Electronic NoteTaker
  • Specialist Notetaker for Deaf/Hard of Hearing students – Respeaking
  • Specialist Notetaker (VI Students) – including Braille
  • Specialist Notetaker for Deaf/Hard of Hearing students – Speech to Text Reporter (STTR)
  • Specialist Transcription Service
  • Communication Support Worker (CSW)
  • Communication Support Worker with British Sign Language Users (CSW-BSL)
  • Lipspeakers
  • BSL/English Interpreter – Includes Interpreter for the Deaf or Deafblind People
  • Specialist Mentor – Mental Health Difficulties (MH)
  • Specialist Mentor – Autism Spectrum Conditions (ASC)
  • Specialist one-to-one Study skills and strategy – Specific learning disability (spLD)
  • Specialist one-to-one Study Skills and Strategy Support – Autism Spectrum Conditions (ASC)
  • Assistive Technology Trainers (AST)
  • Specialist Support Professionals for Deaf Students (HI)
  • Specialist Support Professional for students with Vision Impairment (VI)
  • Specialist Support Professional for students with Multi-sensory impairment (MSI)

How to Apply for Disabled Students Allowance (DSA)

To have the best possible chance of Complete Communication Services LTD supporting you through your education, follow the steps below when applying for your Disabled Students Allowance (DSA):

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  1. Make sure you have a doctor’s note confirming your impairment or health condition, or a diagnostic assessment of your learning difficulty from a psychologist or specialist teacher.Apply for DSA via Student Finance England
  2. Arrange your Study Needs Assessment. You can find an assessment centre near you, or your course provider, using the DSA Quality Assurance Group website – with this link
  3. Attend your Study Needs Assessment – this is an informal chat with an Independent Needs Assessor, it is not a test. You’ll be asked about your course, and what challenges you experience as a consequence of your disability. During the assessment, ask your Assessor to call Complete Communication LTD for a quote for your non-medical help.
  4. After the assessment:
  • You will receive your Awards Letter, which will tell you what equipment and support has been approved for you.
  • Contact Complete Communication LTD to arrange your support.

What our students
have said

First year Quantity Surveying

“I am very impressed to how this ‘remote notetaking’ works. . . It has totally changed my perspective on this, for the good.”

First year Early Childhood Studies

“Marvellous and exemplary support. I am remarkably pleased with it.”

Final year Catering and Hospitality

“I really appreciate the variety of support that I was given and also the personal touch that was provided”

Second year Counselling student

I only wish I’d been assigned to your company from the start on my course. The last year would have been so much easier with access to this support I need.

I can honestly say that, were it not for you, I would have left and would be in a much worse place with my mental health right now.

Thank you so much for supporting me!

Katie O'Connor, First Year Law Student

Complete Communication has gone, what’s felt like, above and beyond to be a helpful and kind advocate. My Notetaker speaks up in class regarding my access and support and will always stay until the end of the lecture, no matter if it runs over. They recently quickly provided a live transcript when I was unable to hear a conversation I’m usually able to hear.

Mathilda Warner, First Year Fine Art Student

I very much look forward to working with Complete Communication again. Can I just say this loud and clear, they have been absolute stars!

Second Year Integrative Theory and Practice Counselling Student

“Complete Communication have surpassed my expectations and I really appreciate their help. They always listen attentively and greet me in a friendly manner and additional support is always given if I am ever stuck.”

Jo Warner, Parent of a student

“Thank you to Daryl and all the team at Complete Communication for the support and care they have shown to my daughter Mathilda in her first year of her Fine Art Degree, They have been professional, accommodating and very efficient. Most importantly they have shown an understanding of Mathilda’s personal circumstances and needs, and done everything they could do get the best possible support for her in college. Her allocated note taker has been fantastic. She has developed a wonderful relationship with Mathilda, and provided a very impressive level of support. The support from the team has played an integral part in Mathilda’s success this year. Thank you again.”

Mathilda Warner , BA (Hons) Fine Art

“Regarding my notetaker from Complete Communication, I just wanted to say that she has been an absolute joy to work with throughout the past year. As we all know it has been the direst of straits during this past year and five months thus it has been a real comfort to have her bring a smile to my face every time I work with her (both virtually and on campus). I cannot begin to count the amount of laughs we’ve had together when doing my course! Thank you so much for allocating her to me.”

We are proud to be members of

Next steps

What we require from you?

Please send us:

What to expect from us?

Please send us:

  • Once we have received your entitlement letter, we’ll be in touch within one working day to take some additional information.
  • We’ll discuss with you the type of support you have been recommended and introduce you to your Student Support Worker.
  • We aim to complete the set up of your support within three working days.​

Are you a DSA Assessor?

To find out about the services that we offer and the universities in which we currently have capacity to provide student support, please do get in touch with us on education@completecommunicationltd.com

Do you have questions?

We are here to make sure that your journey into higher education is as smooth and hassle-free as possible. If you have any questions about going to university, studying, the student lifestyle then please do get in touch!​

What our support professionals think
about us

Electronic notetaker (Anonymous)

Working with Complete Communication and the team is such a breeze! They are extremely knowledgeable and always put the students and support professionals first!

I look forward to working with them going forward into the future to improve the standards of higher education support.

Rachael Davies (CSW and TSLI)

“(Students name) is lovely to work with, and this has been a great opportunity!

It has been a breeze working with your company as the commutation between you, and it has been fantastic. You’re doing a great job, and this is by far the best company I have liaised with as there haven’t been any issues…. which is amazing!!

I always think that it is highly important to praise a good company as they are rare to find within this industry.

I’m looking definitely be interested in working with you all again”.

Katherine Hunt (Assistive Technology Trainer)

“Complete communication are a friendly, professional, well organised company who care about giving the best support they can to their clients”

Susan Lorrimer - Electronic Notetaker and Specialist Mentor (Autism)

“I started working as a freelancer for Complete Communications in September 2020 and have found them to be a great agency to work for, very supportive and very quick to answer any questions or to give advice”

Lisa Kelly, Electronic Notetaker

“Complete Communication is a friendly agency. I feel well supported by good communication, and payment is always prompt.”

Patricia Wright, BSL/English Interpreter

“It is a pleasure working with the agency and I know I can always seek advice when needed. Thank you for all the support.

Natalie MacWilliams – Electronic Notetaker

“Complete Communication are a joy to work with and I would recommend them to any freelancer in this field. Everyone is so friendly and are very helpful and accommodating.”

Anonymous - experienced captioner

“I have found Complete Communication Limited to be both professional and supportive to me as an ENT, particularly at the beginning of term when trying to navigate online access to lectures, tutorials, blackboard etc when they liaised with the university teaching and IT departments on my behalf. They respond in a timely fashion to emails, usually within the hour – and their timesheet logging system, is very intuitive and easy to navigate.”

Rachel Roberts - BSL/English Interpreter and Electronic Notetaker

“The staff at Complete Communication LTD are very friendly, always responsive and helpful – one of the best teams to work for! “

Sally Reynolds – Specialist Support Professional for deaf students

“I have found Complete Communication extremely friendly and very reliable to work with. They always pay on time too!”

BSL/English Interpreter and Electronic Notetaker

“Holly possesses clear communication between myself as a customer and is patient when dealing with a query that I have, taking the time to make sure I am satisfied. She also shows flexibility during correspondence whether that be via email or phone call conversation.”

University Testimonials

Martyn Brown, Disability and Dyslexia Advisor at London Metropolitan University

“Complete Communications are a unique company which has provided a high-quality of BSL Interpretation and Specalist Notetaking support to our students while ensuring that the individual needs of each student are met and shaped around the requirements of them and our institution. They have worked flexibly with us to provide support both on site and remotely as required by the ever-changing national picture during Covid-19.”

Birkbeck University of London

“Birkbeck has used Complete Communication over the past year and are very happy with the quality of service that they have provided.”

Paul Guyver - Senior Disability and Dyslexia Advisor

“At London Metropolitan University our aim is to empower disabled students to fulfill their academic potential by removing barriers to learning and implementing a package of support that takes into account the needs of individuals. The team at Complete Communication Ltd has worked with a number of London Met students, providing bespoke and professional support that is consistent with our service aims. The focus on the individual is particularly appreciated, it has been a pleasure to work with Complete Communications Ltd.”

Work with us

For information on how to register as a freelancer, please contact recruitment@completecommunicationltd.com or complete the below form. Include your name, contact details, qualification and which role you would like to register as.

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Some of our amazing clients include